How do I send surveys?

You can send surveys to all your backers at once or to smaller groups of backers.

Note: If your campaign has more than 5000 backers, our system requires surveys to be sent out in smaller batches. This is managed by our Success team.

Send all surveys at the same time

To send surveys to all backers at the same time:

  1. On the menu on the left, click Backers
  2. On the Survey tab, click Not Sent

  3. Click Send Surveys.

Send surveys to specific groups of backers

If you want to process your survey responses in smaller batches, rather than gathering all the data at once, you can send your survey to smaller groups of backers.

To send surveys to specific groups of backers:

  1. On the menu on the left, click Segments.
  2. Select the segment you to send surveys to.
  3. Click the Segment Actions tab.
  4. Click Send Surveys.

    Note: If you already sent the survey to some backers in the segment, they won’t receive it again.

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