How do I allow backers to make changes after their order is locked?
Occasionally, a backer may request to change their order after you’ve locked their order. You can manually change their order for them, or you can temporarily unlock the backer to allow them to make the changes on their own.
To unlock a backer’s survey:
- On the menu on the left, click Backers.
- Search for the backer by their name, email address, notes, or pledge ID.
- When you find the backer, click their name.
- Under Status, click Unlock Order.
- After the backer makes their changes, click Lock Order.