How do I prevent backers from changing their survey answers?

After your survey deadline passes, you can prevent backers from changing their survey responses by locking their order. When you lock orders, any backer who hasn’t filled out their survey can still do so, but backers who have already responded will be unable to make changes.

Note: Backers can still edit their shipping address after you lock orders.

Lock orders for all backers

  1. On the menu on the left, click Lock Orders.
  2. Click Lock Orders or Lock Pre-orders

Lock orders for a specific group of backers

  1. On the menu on the left, click Segments.
  2. Select/create a segment.
  3. Click the Order Actions tab.
  4. Click Lock Orders.

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